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I had Office ProPlus installed on my system and running fine. I updated Windows 10 from version to After the update, Office still worked, but every time I opened an Office program, I would get an error saying it was unhappy about the license and I should run a repair. Ran the repair to no avail. At this point, Office still worked fine, product showed as activated, but I'd get the annoying error starting an Office app.
HResult: 0x Return value 3. Rolling back action:'. I have not been able to find this exact same problem in user forums, but based on suggestions for similar problems I have tried the following suggestions:. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site.
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Refer to the section - Install, uninstall, or run an application Don't forget to do - Reset the computer to start normally after clean boot troubleshooting. Sincerely yours, Vijay A. Details required : characters remaining Cancel Submit. Was this reply helpful? Yes No. Sorry this didn't help. Thank you for your remarkably fast reply. Unfortunately, as I mentioned in my original post, suggestion 1 did not work. Suggestion 2 was something I had not come across, so thanks for that.
Unfortunately, it did not work either. If I knew what was preventing SPP from "creating a policy cache", I suspect the installation would complete. Unfortunately, as I had indicated in my original post, using the Microsoft fix-it tool to completely uninstall Microsoft Office did not resolve the problem.
However, the problem is now fixed and I'm sorry I can't mark anyone's reply as the answer, but the problem is solved. The route to success was circuitous and confusing and probably could never be traversed again, but if anyone is curious, I will briefly recount it.
Do not expect to be any the wiser. I downloaded a fixit program from a normally-reliable site. I'm not going to name it, because I don't actually think the authors meant any harm, and from what I've read, the tool is well-regarded. I think what happened was just bad luck, or perhaps some additional causative factor I am unaware of. Anyway, after running the fixit tool, my Windows install was severely crippled. Start broken, icons blank, just about every recourse into file explorer broken, etc.
Tried running Office install. This time it failed quickly with an unexpected error reading status of Office MSI. I guess as far as fixing my problem goes, it was a combination of the Microsoft tool and Tweaking. Choose where you want to search below Search Search the Community.
Search the community and support articles Install, redeem, activate Microsoft and Office Search Community member. Decided to uninstall and reinstall Office. Office uninstalled and won't install now. Rolling back action:' These are extracts from verbose logs. I have the same question Report abuse. Details required :. Cancel Submit. Vijay A. Verma Volunteer Moderator. Thanks for your feedback.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Roma26 Independent Advisor. Hello, it is a pleasure for me to assist you with your request. Try using the tool, if that do no work try manually Then install.
In reply to Vijay A. Verma's post on May 31, Any other ideas? In reply to Roma26's post on May 31, Do you have any other suggestions? Were you rolling back at the moment of installation? I was just trying to install Office. But no, I wasn't trying to roll back anything, I'm just trying to get Office reinstalled! In reply to Groon's post on June 1, In reply to Roma26's post on June 1, Yes, indeed, I did these things, and to no avail.
All the steps noted above were followed, and the problem was not resolved. Thought I might run an in-place upgrade repair, but not even that would run! Downloaded tweaking. Windows was restored to functionality. Re-ran the Office uninstall fix-it tool from Microsoft, and rebooted.
And voila, I was able to install Office successfully, and I can resume my life. Thanks for your time. This site in other languages x.
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